Our delivery times (excluding holidays) are as follows:
UK Royal Mail Special Delivery – within 2-7 working days from dispatch date
Fedex Express International – within 2 to 10 working days from dispatch date
Please note that we are only able to cover delivery charges. Non-EU customers will be responsible for any additional import duties or local taxes.
All deliveries require a signature. If you are unable to sign for a delivery a calling card will be left and a new delivery/collection may be re-arranged. Delays to your delivery caused by the delivery companies used may be out of our hands, but please let us know of any issues and we will do our best to resolve.
Each piece of Alexandra Khouri Jewellery is hand-finished in London and comes in its own box. Each item will be wrapped in classic Alexandra Khouri style.
If you would like your order to be sent straight to the recipient, then please email details to firstname.lastname@example.org.
Some pieces of Alexandra Khouri Jewellery, such as rings are made to order so please allow 3-4 weeks. Longer delivery times will be specified in the item description.
We will always try our best to get your order to you as quickly as possible.
Please do get in touch with us if you need something for a special occasion and may need a faster delivery time.
All other products are aimed to be dispatched within 36 hours.
We hope that you will love your piece of Alexandra Khouri Jewellery, however if you would like to return it to us we are able to refund up to 14 days after the date of receipt.
Please email if you would like to return your item before returning your goods to check you are eligible.
Unfortunately it is not possible to refund sale items, engraved items, bespoke items or earrings.
Shipping costs are non-refundable. We advise that you send your returned item as a tracked parcel to be sure of its safe arrival.
Alexandra Khouri cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit.
Once we have received your return, we will check the item’s condition and once approved will process the refund.
We will notify you via email once your return has been received and approved.
Please ensure that your jewellery is returned in perfect saleable condition and in its original packaging.
If you have any queries regarding delivery or returns, then please contact email@example.com.
Please read our Terms and Conditions for any further information.